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Yesterday I wasn’t able to download my email nor check on my sites because of other matters I had to attend to. So when I reached home around 6:30 PM I was raring to go online.

Lo and behold there was no connection!

So I ventured to call Globe support and got a techie (or so he claims) on the line. He at first read a prepared script: “I apologize for the inconvenience, sir, but we assure you we’re doing everything to restore normal service at the soonest possible time” (or something to that effect).

I asked what was the matter. The answer: Technicians were making improvements.

I asked since when. The answer: Since this morning. (Take note I was calling early evening. So the system was down almost the whole day.)

I asked when I would get back a connection. The answer: I don’t know.

It’s understandable that systems can break down. But what’s important, and here’s an unsolicited advice to Globe, is that they don’t lie to their customers. If it was a system improvement, they would certainly know what was to improve, know the time frame of the work being done and they would do it during times when there is less traffic, sometime between 12:00 and 4:00 AM.

Obviously this was a break-down somewhere. Maybe a cockroach tripped their lines or something.

Furthermore, they should try to give an estimate as to when their system would get back to normalcy. The answer, “I don’t know,” will just infuriate customers all the more and will give the impression that the technicians don’t know what they’re doing; thus, they’re non-committal in giving a time estimate.

I was, of course, infuriated. So I started interviewing the techie on the phone.

Are you a technician? Yes, sir.

Where did you graduate? ______________ State College (I’d rather not mention the name of the school to protect the unaware).

Oh, it’s a government school. No, sir, it’s a public school.

That’s the kind of employee Globe hires.

Here’s another unsolicited advice: Stop paying hundreds of thousands of pesos for those slick advertisements. Channel those pesos instead in getting a better system and smarter techies, both on and off the phone.

Technorati Tags: Globe broadband

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James Yrastorza is a former aide of Congressman Tony Cuenco. When news of a million-peso anomaly at a government hospital in Cebu broke out, Yrastorza hinted that Cuenco had something to do with it, or at least had knowledge of it.

A few days ago, Yrastorza cleared Cuenco by stating that Cuenco had called him up and “explained certain things.”

Yeah, right!

Sun-Star Daily unearthed an affidavit executed by Yrastorza in 2005 swearing to the fact that Cuenco’s son, James, siphoned off close to P3M by making ghost purchases and that Congressman Cuenco may have known about it but did nothing.

The affidavit was signed before COA lawyers. Yrastorza was then a part of a special unit of Congressman Cuenco that oversaw the operation of a P30-million free medicines project.

Did Yrastorza know what was going on? Of course! So, it’s incredulous that he would now claim that certain things were explained by Cuenco after a mere telephone conversation.

Alas, power can either make one talk or shut up.

Power will also get one off the hook. Watch as Cuenco will be able to wiggle himself out of this situation and even be able to drag his son along with him. All he has to do is call on his fellow-congressmen to help him and they, having pork barrels themselves they wouldn’t want audited, would do so. It’s called the “Old Boys’ Club.”

It’s led by that wheeling-dealing master weasel himself, Joe De Venecia.

You’d think that the tragic death of a daughter would cause JDV to mellow down, be more circumspect and noble. Not a chance! Power corrupts and it begins by first corrupting the soul.

Just look how he again acquired the speakership. He just railroaded everybody. Guess who nominated him?

Tony Cuenco.

Technorati Tags: philippine politics, tony cuenco, philippine congress, congressmen, speaker of the house, joe de venecia, pork barrel

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